Wat is de SAP Ariba Procurement Operations Desk Implementatie?
Procurement Operations Desk is een SAP Ariba-functie die de productiviteit, schaalbaarheid en prestaties van het inkoopteam stroomlijnt door het automatiseren en standaardiseren van operationele inkoopactiviteiten rondom source-to-settle-verzoeken.
Na de implementatie is uw inkooporganisatie beter uitgerust voor het proactief toewijzen van verzoeken aan de juiste resources, het creëren van een efficiënte samenwerking, het beheren van deadlines met behulp van configureerbare SLA’s, het creëren van meer procestransparantie en een end-to-end integratie toe te passen voor de Ariba-oplossing met op rollen gebaseerde workflows .
Hoe werkt de SAP Ariba Procurement Operations Desk Implementatie?
Brainbox consultants beginnen met het bedrijfsproces rond goedkeuringsdocumenten zoals facturen, inkoopaanvragen en andere goedkeuringsprocedures te analyseren. Vervolgens wordt de reikwijdte van het implementatieproject bepaald op basis van een ‘future state’ definitie. Een fit-gap-analyse tussen de huidige en ‘future state’ zal de relevante processen blootleggen die onderdeel zullen worden van de implementatie van Procurement Operations Desk. Een SLA kan desgewenst ondersteuning bieden na de go-live en hypercare.
Voordelen
Grote organisaties verwerken dagelijks veel goedkeurbare documenten. Een populaire strategie om deze goedkeuringen efficiënt te beheren, is het opzetten van een shared service center. Deze shared service centers fungeren als poortwachters en bewaken de naleving van policies door de hele organisatie. Hoewel shared service centers perfect zijn om de werkdruk op belangrijke afdelingen te verminderen, wordt het vaak over het hoofd gezien om deze ook goed te integreren in bedrijfsprocessen. Procurement Operations Desk helpt organisaties deze kloof te overbruggen en biedt een platform om goedkeurbare documenten en taken efficiënt te beheren.
Snellere cycle tijden
Flexibele toewijzing van taken
Beter inzicht in de goed te keuren documenten
Geintegreerde workflows
Inzichtelijke taken om een gebalanceerde werksruk te bewerkstelligen
Hogere compliance standaarden
SAP Ariba Procurement Operations Desk Implementation
Meer weten over de SAP Ariba Procurement Operations Desk Implementatie?
Neem contact met ons op
Wilt u weten hoe SAP Ariba Procurement Operations Desk binnen uw organisatie past? Neem dan contact met ons op voor een vrijblijvende discovery call.
Silver Support Services
Supplier Enablement
- Assist customer to build a supplier onboarding strategy in the steady state
- Load required supplier data on Ariba Network & Ariba P2P
- Assist customer to establish a trading relationship with supplier on AN
- Post dummy orders & invoices in Test system to verify supplier onboarding
Incident Resolution
- Monitor customer’s incident management tool. If customer does not have any such tool, options will
be explored during SNAP implementation. - Manage incidents raised by customer in incident management tool
- Fix & Close the incident raised by customer within defined SLA
- Post dummy orders & invoices in Test system to verify supplier onboarding
Daily Master Data Monitoring
- Prepare a report and share with respective shareholders.
- Identify errors or warnings triggered
- Assist customer to fix the same.
Fix Technical Issues
- Raise SR in Ariba connect on behalf of customer with Ariba Engineering team
- Co-ordinate with Ariba Engineering team on behalf of customer, to fix any technical issue.
- It can include any product defects or data fixes.
Predefined SLA for inciden
- Define a number of incidents per month which will be fixed.
- an be defined based on business implementation scope.
- Mutual agreement between Brainbox & Customer
- Predefined SLA for incident
- Response Time
- Priority P1 – 5 hrs
- Priority P2 – 10 hrs
- Priority P3 – 16 hrs
- Priority P4 – 24 hrs
- Resolution Time
- Priority P1 – 10 hrs
- Priority P2 – 20 hrs
- Priority P3 – 32 hrs
- Priority P4 – 48 hrs
- Service Request (SR) Resolution Time is not considered here as it is
totally dependent SAP Ariba Engineering team. - If required, after high level analysis of incident and with an
agreement with business & IT teams, incident priority can be
adjusted. - If SR has been raised with SAP Ariba Engineering team, against an
incident then incident will be put on hold in Incident management
tool.
- Response Time
Support Timings
- Application Support will be provided as per European timezone only i.e. 9AM – 5PM CET
- Application support will be only during weekdays i.e. Monday to Friday
- Location of resource will be offshore
Gold Support Services +
Catalog Enablement
- Assist customer to manage their catalogs which can include:
- Prepare catalog cif file
- Manually load catalog into Ariba (Test & Prod)
- Perform system test runs
- Activate or deactivate catalogs
- Load catalogs from Ariba Network and process.
- Co-ordination with supplier will be customer’s responsibility only.
Manual Master & Transactional Data
- Assist customer to manually load master data into Ariba. It can include data load after fixing data
errors or warnings. OR a regular activity to maintain the data into Ariba. - Manually load any transactional data like Requisition, Receipts, Order Close Status, Operational
Contracts.
Configurations & Modifications (only for existing business implementation)
- Modify existing (in place) configurations like Approval flow, Invoice Exception, Receipt Rules,
Guided Buying tiles, Guided Buying Policies - Enable existing (not used features or functionalities) to accommodate & improve existing business
implementation. - Adding new approval nodes or build a new approval process
- Adding new tiles, or policies to Guided Buying
- Adding new custom forms.
Analyze and Implement Quarterly features
- Every quarter SAP Ariba release new features around Ariba Buying & Invoicing, Guided Buying,
Catalogs, APIs etc. - Newly released features will be analyzed, and relevant features will be presented to business & IT
team. - After alignment & sign off from Business & IT teams, new feature will be configured, tested, and
deployed in production.
Unlimited number of tickets
- No limit on number of incidents to be resolved per month.
Global/Extended Support (16*5)
- Application Support will be provided as per European time zone only i.e. 9AM – 5PM CET
- Application support will be only during weekdays i.e. Monday to Friday
- Location of resource will be offshore
- Onsite travel should be possible as per business needs.
Negotiated SLA
- No predefined SLA.
- Brainbox will negotiate with customer to define SLA depending upon customer’s size and procurement
scope. - Service Request (SR) Resolution Time is not considered here as it is totally dependent SAP Ariba
Engineering team. - If required, after high level analysis of incident and with an agreement with business & IT teams,
incident priority can be adjusted. - If SR has been raised with SAP Ariba Engineering team, against an incident then incident will be put
on hold in Incident management tool.
Diamond Support Services +
Roll out to New Business/Legal Entity
- Gather requirements and document it.
- Extend existing configurations to new business or legal entity
- Implement new features/functionalities
- Perform system testing & assist customer to conduct UAT
- Production Go-Live
Training and training materials
- Assist customer to build the training materials
- With the help of business teams, training sessions will be conducted to train the trainer.
IT Change & Release Management
- Follow the change management process set up in the organization.
- Any new feature or product defect or adjust existing configuration will be implemented as per
defined change management process - Assist IT teams to get the approval from CAB (Change approval board) or any other designated
teams/stakeholders. - Manage & maintain change management documentation.
Customer defined SLA
- No predefined SLA.
- Brainbox will adher to customer defined SLA
- Service Request (SR) Resolution Time is not considered here as it is totally dependent SAP Ariba
Engineering team. - If required, after high level analysis of incident and with an agreement with business & IT teams,
incident priority can be adjusted. - If SR has been raised with SAP Ariba Engineering team, against an incident then incident will be put
on hold in Incident management tool.
Innovation & Optimization
- Assist customer to optimize existing procurement business processes
- Present innovative ideas to IT team to improve existing support processes.